We value all feedback both positive and negative. We are committed to providing a high-quality legal service to all our clients at a fair price. We try our best to get it right and if we don’t meet your standards for whatever reason we would want to know and have the opportunity to rectify this immediately.

If you are unhappy about any aspect of the service you receive or about the bill, in the first instance please would you contact Rhodri Thomas (rthomas@stsolicitors.co.uk) or Catrin Morgan (cmorgan@stsolicitors.co.uk) on 01656 645439 or by post to 8 Court Road, Bridgend CF31 1BN.

We have a written procedure that sets out how we handle complaints which is set out in our initial client care letter. It is also available at our offices or can be sent to you by e-mail or post.